Service Cloud
Implementations & Customization
Move services and support online, Lower time-to-case-resolution
Move to the Service Cloud
What you get with Service Cloud Developments
Anything-to-Case Workflows
Open up access and convenience for case-creation from anywhere -webpage, email, live-chat, and platforms.
Self-Service & Service Tracking
Self-service portals, knowledgebase articles, FAQs.
Routing & Service Management
Omnichannel routing, work order, and case closure management
Service Cloud
technology investment for the best returns
FPOC (First Point Of Contact)
Resolution
Assign tasks by teams, skill, and availability. efficient service console responses
Connected
Opportunities
Opportunities Enable predictive insights for better cross-selling with integrated Sales, Marketing, and Service Clouds
Manage Core Services, Accounts, and Cross-channel Communication
with customizations from us forService Cloud
Service Portals
Custom, On-brand portals
Personalization for cases through automated knowledgebases and portals
Analytics to foresee ticket debt
Omni Channel
Live Agents, Forums, Telephony
Social media channels, messaging, OTTs, email Skill-based, round-robin, team-wise, and intelligent ticket routes
Field Service
Synchronization for on-ground field agents with dispatchers
Mobile field service lightning apps, geotagging Inventory update, data capture, knowledgebase articles
Einstein For Service
Proactive, predictive Service
Best next-steps, recommendations intelligent classification Analytics to foresee emergent service issues
Get Performance Analytics
Speak with our Specialists
Contact Us
Send us your requirements. We will get back to you with a free quote.
